Text Messaging
Shiift Customer Care is a text messaging program operated by Shiift.com LLC. It lets people who work with Shiift, and people who ask us about Shiift, reach us and hear from us by text at (904) 204-5425. We text you only after you opt in, and you can stop at any time.
What you will receive
- Replies to questions you send us.
- Scheduling confirmations and reminders for calls, demonstrations and onboarding sessions.
- Updates on support requests you have opened with us.
- Account and service notices for Shiift customers, such as planned maintenance.
We do not send marketing or promotional messages through this program.
How to opt in
You can opt in either of these ways:
- Text START to (904) 204-5425. We reply with a confirmation, and you are opted in.
- Tell us on a call. You can opt in verbally over the phone during a support, service, onboarding or sales call with a member of our team. Once the reason for your call is resolved, the agent asks: "Would you like to receive text messages from Shiift at this mobile number? We would text you about your requests, scheduling, support updates and your account. Message frequency varies. Msg & data rates may apply. You can reply STOP at any time to cancel, or HELP for help. Consent is not required to use our services. Do you agree to receive these text messages?" You are enrolled only if you confirm by saying "yes." We record the date, time and number, and we send a confirmation text message to verify your enrollment. Calls are recorded for compliance purposes, and you are told the call is being recorded at the start of the call.
Consent to receive text messages is not a condition of any purchase. We never add a number because it appears in an email signature, a business card or a public listing.
The confirmation message
After you opt in, the first message you receive reads:
"Shiift: You're subscribed to Shiift Customer Care texts about your requests, scheduling and account. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel."
Message frequency and cost
Message frequency varies with your activity; most people receive no more than 10 messages per month. Message and data rates may apply, according to your mobile plan.
How to stop
Reply STOP to any message. You will receive one final message confirming that you have been unsubscribed, and no further messages after that. END, CANCEL, UNSUBSCRIBE, QUIT and STOPALL also work. To start again, text START.
Help
Reply HELP to any message, or contact us at info@shiift.com or 904-999-0034.
Carriers
Supported on major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.
Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. See the Text messaging section of our Privacy Policy and the Text messaging program section of our Terms of Use.
Messages from your waste and recycling provider
Haulers that use the Shiift platform may text their own customers about service and billing. Those messages come from the hauler, under the hauler's own name and consent, and are not part of this program. To stop them, reply STOP to that message or contact your hauler.
Contact us
Shiift.com LLC
5108 27th Rd N, Arlington, VA 22207
info@shiift.com · 904-999-0034